This one time, when we almost bought a house

…also known as why you should never do business with Beazer Homes.

I’m taking a break from sugar and chocolate today to tell you about a recent experience we had with Beazer Homes.  I’d love for you to read it so that if you ever find yourself in the situation of building a home maybe you will have discovered new questions to ask or things to look out for (or you will take my advice and search for another builder).  So indulge my rant, and I promise it’s back to cookies tomorrow.  I am also going to apologize now for the length!

When my husband and I began our search last Fall to purchase our first home together, we decided to look into new construction.  We liked the idea of everything being brand new and getting to design from the ground up.  Most houses around our immediate area are older, pre-existing homes, so this required us to expand our search location.  After a quick search on the internet, we found an area not too far and in an excellent school district.

Beazer Homes had several lots still available in the community, and had a lot of options to customize.  The model home was actually the floor plan we liked, but we need four bedrooms.  The sales representative quickly gave us the pitch that we could customize the floor plan however we wanted.  We verbally built and priced out a home with four bedrooms, a study (for my office), an upstairs loft (for the girls playroom), and a sitting room in the master bedroom.  He told us that this could definitely be done, and it was in our budget.  He then proceeded to tell us of a special promotion they were running through the end of the month that was a “$10,000 upgrade package: granite countertops, recessed can lighting in the kitchen, separate tub/shower in the master bath, stainless steel, and tile in all the wet areas.”

It was then when the sales rep. went to write up the contract that he discovered that we would not be able to do the study, instead it would have to be a formal dining.  Basically the only difference here would be the french doors closing off the room.  While this was definitely disappointing, it wasn’t a deal breaker, and we decided to proceed.  He also informed us that he had to get “special permission” to build the upstairs loft and 4th bedroom option, as starting in November it would be an either or option only.  Okay, that’s great… but this is still October.

We asked about a corner lot, perhaps somewhere with a decent backyard.  The sales rep informed us that “Lot 27 is the BEST lot left in the community” because it only has one neighbor to the right, there is a private owner behind (so just field space), and to the left is half a lot- not enough to ever build a house on- that will just be a maintained green space, and when they open the 2nd phase of the development those houses back fence will face the side of our house.  Sounds great right?  Who wouldn’t love to essentially only have one neighbor?  So we wrote the check for the deposit and sign on the dotted line.

Never do business with Beazer Homes

We go through the design center process and pick out all of our options for carpet, tile, paint, etc.  Which by the way, your options are beige, light beige, dark beige, and medium beige.  This in itself was a huge ordeal!  Apparently our sales rep did not apply the credits correctly, and it made everything more difficult.  Not only that but it was NOT a “$10,000 upgrade”… less than half that actually.  The basic “builder grade” of everything was terrible.  Maroon or green granite? You’ve got to be kidding me.  Paper thin carpet?  Acrylic knobs for all the faucets?  (Note: I’m not judging anyone who has these options in their home, we’ve all had them, my point is it is not something I would expect from a brand new house built in 2013 for the amount of money we were paying)  The point here is that everything “nice” was an upgrade!!

Never do business with Beazer Homes

We later learned that the majority of the design “upgrades” we were required to pay more for come standard with other builders in the area.

So now we have decided on the location, floor plan, and design options of the house.  We are waiting on zoning permits, and then they are ready to break ground with an estimated completion date of mid-March.  We eagerly drive by the lot to check the weekly progress of our new home, and this is when we discover a heartbreaking problem.

Never do business with Beazer Homes

That? That drainage ditch that is going to be a drainage creek? THAT is the “maintained green space”.  That is the half a lot beside our house.  We had no idea about this, and only happened upon it when we drove by one day to see the progress on our house.  Our house that at this point now has pipes put in and is ready for concrete to be poured.

Never do business with Beazer Homes

We called our builder, who advised us to talk with the developer to see what was going on with the drainage issue.  We called the developer who quickly sent us over the drawings for the plans, he advised us that it was originally going to be a simple drainage grate (like what you might see in a parking lot) but that the engineer required them to change it to be a concrete creek.  A concrete slope that STARTED at our fence line and took up the entire “half lot” beside our house.

So of course I call my real estate agent and inform her what we just found out, and she calls the Beazer Homes sales representative.  And he denied knowing anything about it.

After talking us out of another lot, and selling us on the fact that this was the “prime” lot available… he now claims to know nothing about it?  In fact, he claimed that his superiors at Beazer had no idea, and that because the city owned that land, they could do whatever they wanted with it, so their hands were tied.  Did I mention the fact that the drawings that the developer sent me have signatures from AUGUST!  Months before we even signed our contract.  After pointing this out, Beazer suddenly began to sing a different tune.

They vowed to “make it right” and spent the next week trying to figure out where the communication break down happened.  In the meantime, our house was still being built, and we were receiving NO updates.  Do we have a house, do we need to start our search again, can we get our deposit back?  I explained to them that this was completely unacceptable and that I cannot live next to a drainage creek that starts at my fence line when I have two small babies!  They could either move us lots and build our exact house for the same price, or they could give us our deposit back.

Never do business with Beazer Homes

After two weeks, our sales rep finally informed us that they would not be able to move us to a new lot and build the same house because they no longer offer that floor plan and the base price in the community has gone up $15,000.  They did not make good on their promise to make things right.  This was just another lie added to the countless more we were told by the company throughout this whole process.

So we have received our deposit back and since put a contract on another home.  I am going to credit this whole terrible experience to “everything happens for a reason” and that wasn’t meant to be our house.  If this is how Beazer Homes does business then I am so happy they did not get our money, and that we will not be living in a house they built.  From what I have seen on their social media networks, it looks like many unhappy customers with long-term issues with the company after moving into one of their houses.

And to the person who ends up purchasing “our” home on Fern Valley Drive… I hope you enjoy the home we designed, but I think you should know that Beazer Homes went on to list the house for $15,000 MORE than what we were going to pay.

Shame on you Beazer Homes.

 *UPDATED: 2/17/14- Looks like I’m not the only one Beazer Homes has lied to.  This is an investigation report from NBC DFW regarding a community minutes from the one we were building in.  Read the report here: Amenity Center Uncertainty Angers Homeowners


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28 Responses to This one time, when we almost bought a house

  1. What an awful experience! I’m sorry you had to deal with such a mess! I wish everyone could just be honest and good! Good luck with your new home!
    Heather @ The Unsophisticated kitchen recently posted…Strawberry Cream Pie

    • jas wilks says:

      all home buildes have complaints, so does merritage, ryland, highland, kb, david weekly, etc…
      just use what works best for your situation.

  2. I swear, homebuilders are a complete racket. It was like pulling teeth to get any info when we built our house in AZ. I’m so sorry you had to go through that. They will say anything to get a buck!
    Dorothy @ Crazy for Crust recently posted…Nutella Chocolate Pudding Cookies with Strawberry Hearts

  3. Holy frustrating! What a terrible experience. I’m so glad you were able to get out of it without losing anything (besides some sanity).
    melissa {persnickety plates} recently posted…Yellow Cake with Fudge Frosting

  4. Ashton says:

    I’m so glad you posted this!! We’re not building a home yet, but this is the kind of stuff I have no clue about, so I really appreciate anything like this :) Sorry for your yucky experience :P
    Ashton recently posted…Strawberry Cheesecake Easy Ice Cream

  5. A says:

    That sucks, but you also have an obligation to do your own research before making such a large purchase.

    • Emily Bruno says:

      I completely agree– and we did. We decided to go with Beazer (who is a National Top 10 Builder), over the other builder in the community based on our research. However, I do not feel it was my obligation to research if they were putting in a drainage creek right next to my house. Nor does any amount of research on my part excuse the fact that Beazer Homes lied to us repeatedly.

  6. Troy Radelat says:

    Ms. Bruno, my name is Troy Radelat and I am the Division President for Beazer Homes in Dallas. I was alerted to your blog posting today. I was aware of the decisions made on your home at the time we found out about the drainage concerns on the adjacent common area. I just want to tell you that I am very sorry that you had an unpleasant experience with Beazer Homes. While there were some items on your home site that were out of Beazer’s control, I am not here to defend or argue any of your points. I simply wanted to state that I am truly sorry that we could not build your dream home for you and your family. I am happy that you found another home that meets your family’s needs and I wish you all the best in the future.

    • Bo says:

      Troy, it’s good to learn that Beazer settled the issue out of good business faith.
      I need your help to resolve an issue with our house, which was custom-built prior to Beazer moved into the development. Land structuring begun a few months back at which time Beazer parked one semi-truck trailer and one large cement or water trailer right behind our house and it was stationed there for months. During all this time, there were heavy earthmovers digging and driving behind our house, which shook and glass rattled like earthquakes every time there was movement behind our house. I communicated this issue with your staff but was told this was normal and won’t be a problem. However, we started noticing small stress cracks on our dry walls and we had to patch them up because we had a baby shower to host. But now the cracks have all come back again. We are even seeing cracks on our stuccos as well. We need your help to assess and resolve this issue. Thank you for your help in advance!

    • david says:

      good to see – that Beazer can admit to a fault & apologize. Heck thats more than I can say about many companies (not including our govt)

      We are considering a Beazer homes, and I find this vary concerning – but only offset – by “an apology” – so still on the fence

  7. I’m just so glad you were able to get your money back! It’s obvious you had cause or the company wouldn’t have been willing to give it. Sadly, many sales people will do/say whatever it takes to get a deal done. Based on the drawings, someone was in the know about that drainage ditch.

    I wish you luck in finding your home. Everything does happen for a reason and I’m sure the house yu do finally end up with will be worth the wait.
    Joan@Chocolateandmore recently posted…Thursday’s Treasures

  8. Wow, it’s stressful enough to build a house and then to add those problems on top of it…. that’s no fun at all.

    Glad you shared your experience!

  9. Michael says:

    Emily I’m sorry to hear about your experience with Beazer. My wife and I are currently building our second Beazer home. So far for us it has been a good experience. My wife works in the mortgage business so she knows a lot about this kind of stuff. We are satisfied with our upgrades that we picked at the design center. Our builder has been In contact with us on a regular basis. He was not even offended when we told him we wanted to bring in a third party inspector. He went over all the specs of the home during our pre build meeting and even confirmed our selections. We currently live in Paloma Creek up in here in Little Elm just north of Frisco. Our new home will be also in Little Elm off of 423 in a Community called Lakeshore at Sunset Pointe. Curious to know what community you were going to build in. I would like to think that not everyone at Beazer is bad. Maybe you just happened along one of the bad ones. Anyway glad you got your deposit back and you guys found a new home. Hope you and your family are happy.


    P.S. Thank your husband for me for his service as a fire fighter. Truly a great hero in my book.

  10. Russ Lay says:

    Sorry for what seems to be normal treatment from these jerks. We built our home in 2001. The house was unwrapped, and most Beezer homes in Lexington developed mold problems. The construction process was a nightmare. Now, the roof has gone….no felt and no Ice barriers in the joints.

    Attempts to repair the problems…too numerous to mention…resulted in shoddy repair and creation of double the problems (a punched A/C line, leaks, a cracked foundation due to the omission of moisture barriers, etc).

    Worst business deal and worst company I have ever encountered.

    Good luck!

    What a mess! Beezer finally tucked it’s tail and ran out of town, leaving a subdivision 1/4 done.

  11. Paula says:

    Can you please tell me in what city/state were you planning on building this Beazer home. Living in Nashville,Tn and thinking of using Beazer until I saw your post.

    • Emily Bruno says:

      Hi Paula, we are in the DFW, TX area. I would definitely recommend checking out some other builders, and if you do end up going with Beazer I would take an agent with you to all meetings/ get EVERYTHING in writing. Good luck! :)

  12. N Weymer says:

    I am sorry you had a bad experience with Beazer–we purchased a Chardonnay Model in Orlando, Fl several years ago (since sold it) and we loved it. The experience with Beazer was very good for us, and after building with two more builders since then, I appreciate Beazer compared to these other builders.

  13. Osvaldo Flores says:

    I looked through some of these comments before we decided to go with a beazer home. We just had our $10,000 earnest money taken from us. All the signs were there. Guess we just fell in love with the home. Everyone made promises and said “don’t worry” many times. Well, it’s time to worry and everyone turned into a prick.

  14. Ruby says:

    I’m curious to know which builder you ended up going with. I’m in Houston, TX and we plan on rebuilding a new home on our lot next year and I am clueless as to which company to choose and the whole process and have a lot of self educating to do. I’d like to get many first hand individual experiences with different builders. Thank you.

  15. Robert says:

    Emily – Sorry you had such a bad experience! That sounded miserable! We bought a Beazer home in Atlanta last Fall and absolutely love it and had a top notch experience with our builder and the company in general. They continued to go above and beyond and go the extra mile when it came to our warranty work. We had a very tricky lot that was almost a deal-breaker for us initially, but they handled all the challenges it presented very professionally. We cannot believe that the land we first saw could turn into such an amazing and beautiful dream home. Here in Atlanta, we have been very impressed with the local Beazer office. We were surprised how much personal attention we were given whenever we felt it was needed, especially given the large number of homes they build in our area! I guess it goes to show that with a national company as large as Beazer, it unfortunately depends on who you get to deal with and how that local office operates. My advice to anyone considering a Beazer home (or one from any other builder for that matter) that might read this post is just to make sure to talk to those in your particular area that have used the builder. They provided us with several names of people we could talk to that had already built in our neighborhood, and it made all the difference, as they were able to share any lessons learned as well that helped us make better decisions in the process. I am glad you did end up in a home you love….Lennar is a great builder as well, and they were coincidentally our second choice here if it had not worked out with Beazer. Good luck to anyone else looking to build a home…it can be a very positive experience and worth it in the end!

  16. Brook Warren says:

    Signed contract for a new build in Prosper with Beazer in August. Closing in a month. I’m on the fence after the experience I have had. May just tell them to keep my 2K deposit & go build somewhere else. On my 3rd builder and original salesperson that “promised” certain things regarding lot configuration left before our pre-build. So his promise was not in the contract and Beazer says “If it’s not in your contract we won’t do it”. You know….. I could put my whole life in a contract, but I like to take a persons word as his bond. Troy Radelat …… bet you never heard of me, although several “middle people” have heard my complaints and they follow your example with “I’m sorry”. My wife still wants the house……. I’m on the fence.

  17. Rob says:

    What everyone needs to understand is that, Beazer is just the “Builder” per say. They hire the general contractor in each area, who hires the sub contractors such as the foundation contractors, framing contractors, electrical and plumbing contractors, insulation contractors, drywall contractors, finish contractors, flooring contractors, etc.. and if one of these contractors cuts corners while the general contractor is at another job site, or the general contractor is a moron, then that’s when you run into problems. As long as each contractor passes the inspections, then no one is the wiser about the cut corners. If the inspector is a moron, then none of the cut corners are caught or fixed. ..

    I’m having a house built by Beazer in the silva mountain subdivision in Phoenix,AZ , and you can better believe I will be driving by and walking through the construction site on a weekly basis, as will be my dad, who is retired, but has been in the construction and remodeling business most of his life, and from whom I’ve worked with and learned all about construction, and building codes, growing up. They won’t be able to do “shoddy” work and get away with it.

    The whole design center/options thing is another story. The “standard” grade tile, carpet and padding, and fixtures, are a joke, and are ho horrendous for a $242,000 base price house before any options. I would never think they would want to put apartment grade stuff into a quarter million dollar house. The upgrade options aren’t much better except for the fact the tile is 18×18 instead of 12×12, and the carpet is slightly thicker, but not worth the $16 per sq. ft. and $23 per sq. yd. more respectfully. So, we are opting for the “standard” flooring and fixtures anyway, but are going to tear out all the tile and carpet before move in, and have what we REALLY want put in, and at a cost that’s much, much less than their upgrade costs.

  18. D'Nell Jackson says:

    I purchased a home with Beazer May 2013 BIGGEST MISTAKE of my life this home was not built with quality in mine just money! I been in my home less than a year and my roof had a leak my up stairs floors creek like this home has been up for 10years electrical issue upstairs and downstairs leaks in my upstairs masters bedroom windowsill and the customer service when you call to tell them that the home is malfunctioning OMG is the worse I wouldn’t wish this on anyone then they over charge for the appliances I really think they placed used ones in my home bc there was something burnt in the bottom of my oven not to mention the fact that I was told blinds came standard with my home the lady event showed me the type of blinds I would receive but when I moved in NONE and I live on a corn lot so everyone could see right through all my many many many widows!!! This builder is the absolute worse avoid them like plague!!! I wouldn’t recommend this builder to my worse enemy if I had one!!!

  19. Cat says:

    I’m so sorry you had such a bad experience. Unfortunately, many of your problems can be found when buying any home, not only new construction. So, make sure your readers understand that they should NEVER take someone’s word for it (i.e. “the greenway” and “best lot”). If it’s not your land, then anything can happen to it from putting in a drainage ditch, to a walking trail or even a street right by your house. It’s wise to look at the land surrounding the house and determining for yourselves what is going on with the surrounding properties. I would recommend going to the city/county and finding out their plans for expansion and roads, also.

    The take away from your horrible experience (and again, I’m so sorry!), is Buyer Beware (Caveat Emptor). Always do your research! The builder or builder’s sales rep may not even know, so it’s up to you to find out.

    Also, builders make money when they save money, so having limited options and lower grade materials are part of the game. Unless you custom build (hire your own architect and builder and buy all your own interior materials), you’re going to get the bottom of the list. So, plan that in your new home purchase price. Get into the house, and then upgrade over the next few years.

    That said, it looks like you were really lied to, also by the builder. That’s totally unacceptable! Thank goodness you had those things in writing and could get your deposit back. That’s the KEY: get it in writing!! Good advice for any transaction!

    Thanks for the warning about Beazer. I’m going to be checking them thoroughly before proceeding!


  20. Christina says:

    I can understand your frustration about the upgrades ordeal. But in regards to the site location, it would have been wise to drive by and look at it before you decided upon that lot. That’s what I plan on doing.

    • Emily Bruno says:

      We drove by on our own, with the realtor, and with the Beazer representative before signing anything. I would absolutely recommend driving by the site location before deciding on one, as well as frequently during the building process. As stated above, that is the only way we discovered the issues.

  21. Patricia Rome says:

    Not only bad builders, but also liars. Came into settle community stating no disruption to our area, but our streets are tore up, no traffic thru our community but TWO of their streets dump directly on ours. They are building over creeks and drainage. Flagman they hire have almost gotten me hit twice, they twirl their sign at will. I pray they take a bath on this project.

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